1. Introduction

1.1. These Terms and Conditions of Use and Service (“Terms”) govern your access to and use of our website, and the booking of football travel packages and related services offered by us (collectively, the “Services”).
1.2. By accessing or using the website, or by confirming a booking with us (including by phone or via a PayPal payment link), you agree to be bound by these Terms.

2. Nature of the Services

2.1. We act as an organiser and/or intermediary for football travel packages, which may include match tickets, accommodation, transfers, and other tourist services provided by third‑party suppliers such as clubs, hotels, transport companies, and local operators.
2.2. Match dates, kick‑off times, and other event details are determined solely by the relevant football organisers and clubs and are subject to change. Such changes do not constitute a breach of these Terms by us, provided the event is held with spectators permitted to attend.

3. Booking and Payment

3.1. Bookings are initiated by phone, email, or other communication channels indicated on the website. The purchase is completed when you have:
(a) Confirmed the package details with our representative; and
(b) Paid in full via the PayPal payment link or other method we specify, and we have confirmed receipt.

3.2. By completing payment, you confirm that:
(a) You are at least 18 years old and have legal capacity to enter into a binding contract; and
(b) All information you provide to us is accurate, complete, and up to date.

3.3. Prices, inclusions, and exclusions for each package will be communicated to you before payment and may vary depending on availability, demand, and supplier conditions.

4. Cancellation and Refunds

4.1. Cancellation and refund rights for your booking are governed by our Cancellation & Refund Policy, which forms an integral part of these Terms.
4.2. In case of conflict between these Terms and the Cancellation & Refund Policy regarding cancellation and refund matters, the specific provisions in the Cancellation & Refund Policy shall prevail.

5. Use of the Website

5.1. You agree to use the website only for lawful purposes and in compliance with all applicable laws and regulations, including the consumer protection and e‑commerce laws of the United Arab Emirates, where they apply.
5.2. You must not:
(a) Use the website in any way that could damage, disable, overburden, or impair it;
(b) Attempt to gain unauthorised access to any part of the website, to other accounts, or to any servers or networks connected to the website;
(c) Use any automated system or software to extract data from the website without our prior written consent.

6. User Content and Communications

6.1. If you submit any information, requests, or communications to us through the website, email, or other channels, you are responsible for ensuring that such content:
(a) Is accurate and not misleading;
(b) Does not contain any unlawful, defamatory, offensive, or infringing material.

6.2. By sending us communications, you grant us a non‑exclusive right to use such information as reasonably required for the purpose of providing the Services, managing your booking, and complying with legal obligations.

7. Third‑Party Suppliers and Services

7.1. Many components of your package are provided by independent third‑party suppliers. Their own terms and conditions may apply to those services (including tickets, accommodation, and local transportation).
7.2. We are not responsible for acts or omissions of third‑party suppliers that are outside our reasonable control, but we will use reasonable efforts to assist you in addressing issues directly related to your package, in accordance with our policies and applicable law.
7.3. Any claims relating to performance or quality of services delivered by third‑party suppliers may need to be directed to them, subject to applicable law and their contractual obligations.

8. Prices, Taxes, and Fees

8.1. Unless expressly stated otherwise, prices communicated to you are for the full package as described and are in the currency specified in the offer or payment link.
8.2. Additional fees (such as local city taxes, resort fees, or surcharges imposed by suppliers or authorities) may apply and, where applicable, will be communicated to you as far as reasonably possible before confirmation.
8.3. You are responsible for any bank or payment processing charges resulting from international payments, currency conversions, or use of PayPal or other payment services.

9. Travel Documents and Entry Requirements

9.1. You are solely responsible for ensuring that you have valid travel documents (passport, visas, health documentation, insurance, etc.) and that you comply with entry, health, and other regulatory requirements of the destination country and any transit locations.
9.2. Your inability to travel due to missing or invalid documents, declined visa, failure to meet health or entry requirements, or other personal circumstances does not entitle you to a refund beyond what is provided in our Cancellation & Refund Policy and the applicable supplier terms.

10. Limitation of Liability

10.1. To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with your use of the website and the Services shall be limited to the total amount actually paid by you to us for the relevant booking.
10.2. We are not liable for:
(a) Indirect, incidental, special, or consequential damages, including loss of enjoyment, loss of opportunity, or loss of profits;
(b) Delays, changes, or cancellations caused by events beyond our reasonable control, such as decisions of football authorities, acts of government, strikes, extreme weather, security incidents, or other force majeure events.

10.3. Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under mandatory consumer protection laws applicable to you.

11. Compliance with UAE Consumer Protection

11.1. Where our activities fall within the scope of the consumer protection and e‑commerce regulations of the United Arab Emirates, we aim to comply with the mandatory requirements of Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations, to the extent they apply to our Services and to distance contracts.
11.2. In the event of any conflict between a non‑mandatory provision of these Terms and a mandatory provision of applicable UAE consumer protection law, the mandatory legal provision shall prevail.

12. Privacy and Data Protection

12.1. The collection and use of your personal data are governed by our Privacy Policy, which is available on the website and forms part of these Terms.
12.2. By using the website or making a booking, you consent to the processing of your personal data in accordance with the Privacy Policy and with applicable data protection laws, as relevant.

13. Intellectual Property

13.1. All content on the website, including text, images, logos, graphics, and design elements, is owned by us or licensed to us and is protected by applicable copyright and intellectual property laws.
13.2. You may not reproduce, distribute, modify, display, or create derivative works from any part of the website without our prior written consent, except for personal, non‑commercial use in connection with viewing the site and making a booking.

14. Changes to the Terms

14.1. We may update or modify these Terms from time to time. The updated version will be posted on the website with an indication of the effective date.
14.2. Continued use of the website or confirmation of a new booking after the updated Terms become effective will constitute your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

15.1. Unless otherwise required by mandatory consumer protection laws, these Terms and any dispute arising out of or in connection with them shall be governed by the laws specified in our booking confirmation or, in the absence of such specification, by the laws of the jurisdiction where our contracting entity is established.
15.2. Without prejudice to any non‑waivable rights you may have under applicable consumer laws, any dispute shall be subject to the jurisdiction of the competent courts of that jurisdiction, or such other forum as may be mandated by applicable law.

16. Contact Details

If you have any questions about these Terms or about your booking, please contact us using the contact information provided on our website.