Right of withdrawal

Cancellation & Refund Policy

This policy applies to the purchase of football travel packages (including match tickets, accommodation, and related tourist services) that are booked with us by phone or by email, with payment completed via a PayPal payment link.

1. Nature of the service

  • Our company sells football travel packages, which are a combination of services (such as match tickets, accommodation, and other tourist services) provided in cooperation with third-party suppliers (clubs, hotels, local operators, etc.).

  • Match dates, kick-off times, and other event details are determined solely by the relevant football authorities and clubs and may change at any time. Such changes do not constitute grounds for a refund, as long as the event is not cancelled.

2. Booking process and confirmation

  • The booking is considered final only after:

    • You have confirmed the final package details with our representative by phone or in writing (email / message), and

    • Full payment has been made via the PayPal link sent to you and we have confirmed receipt of payment.

  • By completing payment, you confirm that you have read and accepted this Cancellation & Refund Policy.

3. Right of withdrawal and cancellation by the customer

Because our services include time-specific leisure activities and event tickets (match tickets) and other travel components that are reserved specifically for you and often cannot be resold, the general right of withdrawal that may apply to standard online purchases does not fully apply here.

  • Once payment has been made and the booking has been confirmed, the booking is generally non-refundable, except as set out below in this policy.

  • Any request to cancel must be made in writing (email) to the contact details provided on the website, including your full name, booking reference (if provided), and the package details.

3.1 Voluntary cancellation by the customer

If you choose to cancel for personal reasons (for example change of mind, schedule changes, inability to travel, visa issues, or any other reason not caused by us or by our suppliers):

  • In most cases, no refund will be available for match tickets and other non-refundable components.

  • Where our suppliers allow partial refunds or credits, we will pass these on to you after deducting:

    • Any non-refundable amounts charged by suppliers, and

    • A reasonable handling fee to cover our administrative costs (as specified on your booking confirmation, if applicable).

  • Any such refund or credit is at the discretion of the suppliers and subject to their terms and conditions.

4. Cancellation, change or failure of service by suppliers

4.1 Match cancelled or played behind closed doors

If the match included in your package is cancelled (not postponed) or is ordered to be played behind closed doors with no spectators, and you are therefore not allowed to attend the stadium:

  • We will make reasonable efforts to obtain a refund from the ticket provider and relevant suppliers.

  • Any amount that is effectively refunded to us by suppliers for the ticket component will be passed on to you, after deducting any non-refundable charges and reasonable handling fees, if applicable.

  • Other components of the package (such as flights or accommodation) will be handled according to the terms of the relevant suppliers and may be non-refundable.

4.2 Match postponed / change of date or time

If the match is postponed or the kick-off time is changed by the organisers:

  • The package will remain valid for the new date or time, provided the match is still held with spectators allowed.

  • Such changes are considered part of the inherent risk in purchasing sports event packages and do not entitle you to a refund, unless our suppliers themselves grant a refund that can be passed on to you.

  • Any extra costs (such as additional hotel nights or flight changes) due to the change in date or time are your responsibility.

4.3 Failure of a supplier to provide service

If a supplier fails to provide a service that is part of your package (for example, hotel overbooking, local transfer not provided, etc.):

  • We will use reasonable efforts to assist in obtaining an alternative service of a comparable level, or a refund/credit from the relevant supplier.

  • Any compensation or refund is subject to the supplier’s terms and the amounts actually recovered from the supplier.

5. Changes requested by the customer

  • Any request to change names, dates, hotel category, or other elements of the package after confirmation is subject to availability and to the approval and fees of the relevant suppliers.

  • Additional charges may apply, and some changes may not be possible at all (especially regarding match tickets).

6. Refund method and timing

  • Where a refund is approved under this policy, it will be made via the same payment method used for the original purchase (PayPal or the underlying card used through PayPal), unless we inform you otherwise and you agree in writing.

  • Refund processing times depend on PayPal and the relevant financial institutions and are outside of our control.

7. Customer responsibilities

  • You are responsible for ensuring that you hold valid travel documents (passport, visa if required, insurance, etc.) and that you comply with entry and health regulations of the destination country.

  • Inability to travel due to missing or invalid documents, declined visa, or failure to meet entry requirements does not entitle you to a refund under this policy.

  • You must provide accurate contact details so that we can send you updated information about your package and any changes related to the match or services.

8. Applicable law and compliance with consumer protection rules

  • This policy is designed to comply with applicable consumer protection and e‑commerce rules in the jurisdictions relevant to our activity and to the markets we serve, to the extent they apply to distance contracts and combined travel/event services.

  • Nothing in this policy is intended to limit any mandatory rights you may have under the consumer protection laws that cannot be waived by agreement.

9. Contact

For any questions regarding cancellation or refund, or to submit a cancellation request, please contact us via the details published on our website, stating:

  • Full name

  • Contact details

  • Booking reference (if available)

  • Description of your package and the reason for your request

We will review your request in accordance with this policy and with the applicable legal requirements.